Shipping Policy

Last updated: August 8, 2026

At Solira Nova, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Where We Deliver

Solira Nova currently delivers to customers in Kenya and also offers international shipping where available.

Delivery availability may vary depending on the destination.

Products Shipped from Abroad

Please note that our products are shipped from abroad. Because of this, delivery times are longer than those of local deliveries, and your order may take several business days to arrive after it has been dispatched.

2. Order Processing

Orders are normally processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends, public holidays, promotions, or periods of high demand may require additional processing time.

Once your order has been dispatched, you will receive tracking information where tracking is available.

3. Delivery Times

Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, and other circumstances beyond our control.

Kenya

  • Nairobi: Approximately 7–14 business days
  • Other locations in Kenya: Approximately 8–15 business days

International Orders

  • International deliveries: Approximately 10–20 business days

These timeframes are estimates and are not guaranteed delivery dates.

Please allow additional time in circumstances such as customs delays, public holidays, severe weather, courier disruptions, or other events outside our control.

4. Shipping Charges

Free Standard Shipping

Solira Nova currently offers free standard shipping on eligible orders.

If different shipping options or charges apply to a particular order or destination, the applicable information will be displayed during checkout.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Please make sure that your:

  • Full name is correct
  • Phone number is active and reachable
  • Email address is correct
  • Delivery address is accurate
  • Any relevant delivery instructions are clearly provided

Incorrect or incomplete information may result in delivery delays or additional charges.

7. Courier Contact

The shipping or delivery provider may contact you using the phone number or other contact information provided with your order.

Please ensure that your phone is available during the expected delivery period.

8. Missed Deliveries

If a delivery attempt is unsuccessful because you are unavailable, cannot be reached, or provided incorrect delivery information, the shipping provider may make another delivery attempt or provide further instructions for receiving your package.

Additional costs may apply where a failed delivery is caused by incorrect customer information or repeated unsuccessful delivery attempts.

9. Delayed Deliveries

We work with our shipping partners to deliver orders within the estimated timeframes. However, delays can occur due to circumstances outside our control.

These may include:

  • Customs clearance
  • Courier delays
  • Public holidays
  • Weather conditions
  • Transportation disruptions
  • Incorrect delivery information
  • High shipping volumes
  • Other unforeseen circumstances

If your order is delayed, please contact us and we will do our best to assist you.

10. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We may request photographs or videos of the package and product so that we can investigate the issue and determine the appropriate solution.

If the product itself is damaged or defective, please also refer to our Refund & Return Policy.

11. Checking Your Order

We recommend checking your package and products when you receive your order.

If you receive:

  • A damaged product
  • The wrong product
  • A missing item
  • A product with a significant defect

please contact us as soon as possible with your order number and details of the issue.

Please refer to our Refund & Return Policy for information about returns, replacements, and refunds.

12. Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing the order.

We will do our best to accommodate your request before the order is processed or dispatched.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

13. International Orders

For international orders, delivery times may vary depending on the destination and local customs procedures.

Customers may be responsible for any applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

Such charges are outside Solira Nova’s control and may vary depending on the destination and applicable regulations.

14. Contact Us

If you have questions about your order, shipping, delivery, or tracking information, please contact us.

Email: info@soliranova.co.ke
WhatsApp: 0742982220

When contacting us about an existing order, please provide your order number so that we can assist you more efficiently.

Solira Nova

Kenya

Shop online. We’ll handle the rest.