Privacy Policy

Last updated: August 8, 2026

At Solira Nova, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit or make a purchase through our website.

1. Information We Collect

When you use our website, create an account, place an order, or contact us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Order and purchase details
  • Information you provide when contacting us
  • Technical information such as your IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm and communicate about your purchases
  • Provide customer support
  • Process payments through our payment providers
  • Manage your account
  • Improve our website and services
  • Prevent fraud and protect our website
  • Send you important information about your orders
  • Send promotional communications where you have agreed to receive them

We do not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Payments

Payments made through our website may be processed by third-party payment providers.

Solira Nova does not need to store your complete payment card details on our website when those details are handled directly by the relevant payment provider.

Payment providers may have their own privacy policies and terms governing how they process your information.

4. Cookies

Our website may use cookies and similar technologies to make the website function properly and improve your browsing experience.

Cookies may be used to:

  • Keep items in your shopping cart
  • Remember your preferences
  • Keep you signed in
  • Understand how visitors use our website
  • Improve website performance

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.

5. Sharing Your Information

We may share necessary information with trusted third parties when required to operate our business.

These may include:

  • Payment service providers
  • Delivery and courier services
  • Website hosting and technical service providers
  • Website analytics and security services
  • Other service providers that help us operate our store

We only share information where it is reasonably necessary for the relevant service or legal requirement.

We do not sell your personal information to third parties.

6. Order and Delivery Information

When you place an order, we use the information you provide to process and deliver your purchase.

This may include sharing your name, phone number, and delivery information with the relevant delivery or courier service so that your order can reach you.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you about products, offers, promotions, or other updates from Solira Nova.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

Transactional messages relating to your orders may still be sent when necessary.

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Object to or restrict certain processing
  • Withdraw consent where processing is based on consent
  • Request information about how your personal information is used

To make a privacy-related request, please contact us using the contact details provided on our website.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make changes, we will update the “Last updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or how Solira Nova handles your personal information, please contact us through the contact information provided on our website.

Solira Nova

Kenya

Your privacy matters to us.