Terms & Conditions

Last updated: August 8, 2026

Welcome to Solira Nova. These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website, creating an account, placing an order, or purchasing a product from Solira Nova, you agree to these Terms & Conditions.

Please read them carefully before using our website.

1. About Solira Nova

Solira Nova is an online store offering a range of products including watches, smartwatches, electronics, accessories, fashion items, and lifestyle products.

Our products may be sourced and shipped from suppliers or fulfillment locations outside Kenya.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to gain unauthorized access to our website or systems
  • Interfere with the operation or security of the website
  • Submit false or misleading information
  • Copy, reproduce, or misuse our website content without permission

We reserve the right to restrict or terminate access to the website where there is a reasonable basis to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, minor differences may occur between product images and the actual product due to:

  • Screen and display settings
  • Lighting and photography
  • Manufacturing changes
  • Packaging updates
  • Supplier variations

Where a product specification is important to your purchase decision, we recommend reviewing the product description carefully before placing your order.

4. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

  • Limit quantities
  • Change product availability
  • Discontinue products
  • Correct product information
  • Remove products from the website

If you place an order for a product that becomes unavailable, we will contact you and provide an appropriate solution, which may include a refund.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order is the price displayed at the time the order is placed, subject to any obvious pricing errors.

Where applicable, delivery charges, taxes, duties, or other additional charges will be communicated during the ordering process.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, or another available communication method.

An order confirmation does not necessarily mean that the order has been fully accepted if there is an issue with product availability, payment, pricing, or other circumstances.

We reserve the right to cancel or decline an order where reasonably necessary.

7. Payment

Payment must be completed using one of the payment methods made available through our website.

You agree to provide accurate payment and billing information.

Payments may be processed through third-party payment providers. Their own terms and privacy policies may apply to payment processing.

8. Shipping and Delivery

Our products are shipped from abroad.

Orders are normally processed within 1–3 business days after successful order placement and payment confirmation.

Estimated delivery times are:

  • Nairobi: 7–14 business days
  • Other locations in Kenya: 8–15 business days
  • International orders: 10–20 business days

These are estimated delivery times and are not guaranteed delivery dates.

For more information, please see our Shipping Policy.

9. Order Changes and Cancellations

If you need to change or cancel an order, please contact us within 24 hours of placing the order.

We will make reasonable efforts to accommodate your request before the order is processed or dispatched.

Once an order has been processed or shipped, cancellation or changes may no longer be possible.

10. Returns, Refunds and Replacements

Returns, refunds, and replacements are handled according to our Refund & Return Policy.

If you receive a defective, damaged, incorrect, or significantly different product, please contact us as soon as possible.

We may request photographs, videos, or other information to help us assess the issue.

11. International Orders, Customs and Taxes

For international orders, the customer may be responsible for customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

These charges are determined by the relevant authorities and are outside Solira Nova’s control.

Customers are responsible for complying with applicable import requirements in their destination country.

12. Intellectual Property

All content on the Solira Nova website, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Graphics
  • Images
  • Website design
  • Other original materials

belongs to Solira Nova or the relevant content owner unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially use our content without prior permission.

13. Third-Party Services and Links

Our website may use third-party services for functions such as payment processing, shipping, analytics, security, and other services necessary to operate our store.

Our website may also contain links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

  • Available without interruption
  • Free from errors
  • Free from technical problems
  • Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, Solira Nova will not be responsible for losses or delays resulting from circumstances outside our reasonable control, including shipping delays, customs delays, technical failures, natural events, or disruptions affecting third-party service providers.

Nothing in these Terms & Conditions is intended to exclude or limit rights or protections that cannot legally be excluded under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

When changes are made, we will update the Last updated date at the top of this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, subject to applicable law.

18. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Kenya, unless applicable law requires otherwise.

Any disputes will be handled in accordance with the applicable laws and legal procedures of the relevant jurisdiction.

19. Contact Us

If you have questions about these Terms & Conditions, your order, or any of our policies, please contact us.

Solira Nova

Kenya

Email: info@soliranova.com
WhatsApp: 0742982220

By using the Solira Nova website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.